Terms and Conditions

Returns and Exchanges

All items are clearly detailed with sizes/weights, so please check that the item is suitable.
We try to reproduce colours accurately in our photos, but please be aware that colours can vary slightly to when viewed via the website.

PLEASE NOTE, Fibre, and fleece is sold +/- 5% due to moisture content.
If goods fail to arrive, or arrive damaged in transit, please contact use, and we will inquire with the delivery company as to the situation. A full refund will be given when loss/damage is confirmed.


RETURN OF GOODS. If there is a problem and you need to return your order a full refund will be given when goods received, which must be in their original packing and condition as when sent. RETURN POSTAGE is the responsibility of the purchaser.

We will refund within 45 days of purchase date, if the item is returned unused, and in the same condition as it was originally shipped.

 

Delivery Information

All orders are limited to weights up to 2kg (Orders over 2kg weight will be treated as separate orders in multiples of 2kg)
Alternatively, if your order is over 2kg, or if you have any special delivery requirements, please contact us mandy.colbourne@btinternet.com so that we can help.

Orders using a 'signed for' service enable us to help safeguard your delivery and is recommended for all yarns.

Please feel free to contact us to ask any questions you may have about an item you are thinking of buying.

 

Privacy Policy

Ok, here’s the new stuff that we are now required to tell you all about.  Hope you’re sitting comfortably.

I sell items online through Face Book as Ewe Love Faithmead Felt Fleece ‘n’ Fibre and  I take payments via PayPal and BACS.    I occasionally receive enquiries and take custom orders via facebook/messenger or email.  I also sell via my website www.faithmeadfeltfleecenfibre.co.uk

When you buy an item and pay for it using PayPal I will have your name, postal address and email address and sometimes a phone number. This information is provided by the PayPal system and is needed in order for me to send you your purchases.

I do not download or store this information/data anywhere myself It is held for me on the PayPal system and I do not have any control over how long it is held for.    The information isn’t used for anything else.

For facebook/messenger enquiries, the data will be held on the facebook/messenger system and will not be downloaded or stored anywhere else by me.

I do not share your data with anyone, unless legally required to do so, e.g. by the police, or HMRC !!

You have the right to know what information I hold about you, to correct that information and to request that the information be deleted. You have the right to restrict how that information is used and shared.

You also have the right to complain to a supervisory authority if you think your data has been collected/used or shared inappropriately.  In the UK, this is the ICO (ico.org.uk).

Here are the links to privacy polices for the agencies above.  

PayPal - www.paypal.com/uk/webapps/mpp/ua/privacy-full

facebook/messenger - https://www.facebook.com/about/privacy/update