Terms and Conditions

Terms and Conditions

Returns and exchanges

All items are clearly detailed with sizes/weights, so please check that the item is suitable.
We try to reproduce colours accurately in our photos, but please be aware that colours can vary slightly to when viewed via the website.

PLEASE NOTE, Fibre, and fleece is sold +/- 5% due to moisture content.
If goods fail to arrive, or arrive damaged in transit, please contact use, and we will inquire with the delivery company as to the situation. A full refund will be given when loss/damage is confirmed.


RETURN OF GOODS. If there is a problem and you need to return your order a full refund will be given when goods received, which must be in their original packing and condition as when sent. RETURN POSTAGE is the responsibility of the purchaser.

We will refund within 45 days of purchase date, if the item is returned unused, and in the same condition as it was originally shipped.

 

Delivery Information

All orders are limited to weights up to 2kg (Orders over 2kg weight will be treated as separate orders in multiples of 2kg)
Alternatively, if your order is over 2kg, or if you have any special delivery requirements, please contact us mandy.colbourne@btinternet.com so that we can help.

Orders using a 'signed for' service enable us to help safeguard your delivery and is recommended for all yarns.

Please feel free to contact us to ask any questions you may have about an item you are thinking of buying.